'First, we're sorry for the lack of information.
Now we're on to solving this situation and we'll be happy to answer any question.
I'm sending this message to announce that Michel has got time now to fulfill your order # 2511
As it's been made a long time ago, we first need these infos:
- Your full name & address
- The picture(s) you want him to draw.
Just reply to this e-mail with the info and the attached picture.
Thanks and again, sorry for what happened.